Frequently Asked Questions

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You've got questions?  We've got answers!

If you have a question that isn't answered here please call us at 203-791-0531

Do you take special order requests?


We always try to accommodate your requests.  Some of the vendors that we deal with are more flexible with their minimum quantities, and some are rather strict.  It is always good to ask - We are happy to do it whenever we can.​


I am looking for a good deal - do you ever offer coupons or discounts?


We do!  The best way to guarantee that you get the latest coupons and exclusive deals is to sign up on our mailing list (here).  Occasionally you may be able to find a coupon attached to an ad we have in a newspaper or publication.


Wait!  I thought you had an ONLINE STORE, what happened?


We did try to offer online shopping for our customers but unfortunately it was difficult to keep the inventory of the online store up to date with our in store inventory.  In order to provide excellent customer service we opted to close down the online option.  Hopefully we will be able to find a solution and we can reopen an online version of The Toy Room in the future.


Can I make a purchase over the phone?


Sure!  We can gladly help you out over the phone - or by email.  Whether you know what you want to buy, or you need us to pick something out for you, we can do it and have it all ready, wrapped up and waiting for you to pick-up.  Just call us at 203-791-0531 or email: thetoyroomllc@yahoo.com


Do you offer shipping?


We are happy to ship items that you purchase from us.  We ship everything USPS Priority Mail.  Price varies depending on size & weight.


What is your return policy?


We want you to be happy with your purchase and offer a very flexible return policy.  We will gladly exchange or refund any purchase that doesn't meet your needs or expectations. The exception to this policy would be our SALE items - these items are a final sale.


I cannot find my Gift Certificate.  Can it be replaced?


Usually.  Our gift certificates purchased from 2016-on are numbered.  As long as you know your last 4 digits we can look it up and replace it (as long as it hasn't been used).  Gift Cards issued prior to 2016 cannot be replaced